Support desk

Questions happen. If you need help with your request, traveler details, or timing, we’ll respond with the clarity you need to keep planning confidently.

What we can help with

  • Confirming what’s included vs. not included.
  • Questions about meeting area details and day-of expectations.
  • Accessibility or mobility notes to help ensure fit.
  • Request updates—preferred dates, traveler count, or contact preferences.
If you’re planning for a group with mixed needs, mention it—we’ll point you to the most workable option.

How to reach us

Use the tour inquiry form for new requests, or tell us what to adjust in your message. If you already submitted a request, include your inquiry context in your message so we can respond faster.

Best detail to includePreferred date + traveler count
Include for accessibilityMobility or care needs
OptionalDeparture city
Request or update Privacy details

Quick answers

Common support topics—so you don’t have to wait to feel prepared.