Privacy notice
This notice explains how we use the information you provide when requesting a tour or contacting support. We aim for clarity and respectful handling of your data.
What information we collect
- Your contact details (e.g., name, email, phone) used to respond to requests.
- Your trip preferences (e.g., preferred date, traveler count) to assess availability.
- Message content you share for questions, accessibility notes, or coordination.
- Request-related context needed to confirm next steps.
How we use it
- To respond to your inquiry and confirm availability when possible.
- To provide customer support and practical travel guidance.
- To communicate about your request, including updates you opt into.
If you agree to receive email updates, we’ll use your email to share request-related information only.
Your choices
You control how you’d like to be contacted, and you can request help with your inquiry if anything changes.
Contact preferences
- Choose whether to receive email updates by using the consent checkbox on the request form.
- Use the Support page to ask for changes to your request details.
Data retention (high level)
- We keep your information only as long as necessary to manage requests and support.
- After that, we handle details in line with applicable privacy practices.
Questions about privacy?
If you want to ask about your request or how your data is handled, contact support and include your inquiry context.